Pre-Order Cancellation/ Return Policy

  • Order Cancellation/ Return Policies 

• Warehouse Stock:

- All warehouse stock items are final sale after shipped. If you would like to cancel an order please inform us prior to shipping. You can either have a cash refund, or a refund via Hermit points.

• Pre-Ordered/ Backordered items:

- ALL pre-orders are subject to delay please understand we The Gunpla Hermits Shop, LLC have no control over our distributors delays or cancelations. We will work with you to resolve any issues!

- Pre-Order/ backorders can be canceled at anytime. Please keep your email invoice so you can edit, cancel, or reorder with ease. After 6 months PayPal, and credit cards won't accept refunds (it exceeds their grace period) we can easily refund you via Hermit points.

- Pre- Order, Pay Later feature is active at check out. We send out invoices once stock arrives for you order.

- If you order a pre-order with an in stock item, we will invoice you the in stock item plus the selected shipping cost you picked at check out.

-PLEASE NOTE IF YOU USED LAYBUY AS A FORM OF PAYMENT WE CANNOT GIVE A CASH REFUND, ONLY REFUND VIA HERMIT POINTS. 

- Please place your preorders separately from our in stock inventory so we can ship out your kits as soon as possible. 

• We accept returns, but the buyer pays for the postage. 

DUTIES AND TAX ARE BUYERS RESPONSIBILTY 

Revised July 26th, 2021